Our Faq

Popular Frequently Asked Questions

payment method

EXW is the price term, the price not including shipping cost or other cost, just the product cost.

Here are our FOB price. All the prices in the lists are subject to our final confirmation.In General, our prices are given on a FOB basis.Of course, if you need the factory price, we can also update the factory price for your reference immediately.

30% deposit paid to start the order , 70% balance paid before shipping.

1. We accept the payment through T/T ($25 extra Bank cost for each payment), Alibaba Trade Assurance (2% extra Ali Cost) and 100% L/C at sight.. We also accpet western union and Paypal (4% extra PayPal handling fee) if needed. 2. As long as you confirm the order and payment method then I will draft an PI with order details for your reference.

Yes, we accept L/C, for customer of first cooperation, we will need 30% deposit by T/T, and the balance by L/C at sight .

Generally speaking, we recommend using TT for first-time cooperation. If LC is a must, 30% deposit TT + balance LC at sight is requested. We don't recommend doing DP.

I'm sorry, this is the company's regulation. There are many people working here, so we must strictly follow the company's regulation, otherwise it will be very messy and quite difficult for the financial department. Pls understand that we can not help you with the payment request, but I can give you preferential treatment and guarantee on the quality and price of the goods.

We need a 30% deposit. This is the first time that we cooperate. This is a kind of cooperation guarantee for us. If you are still worried, you can pay by Alibaba Trade Assurance, which is also very suitable for your first purchase.


Yes, 1, MOQ for printing logo is: xxxpcs. 2, Economic option: printed sticker with logo on box with no MOQ.

Yes, we accept custom packaging order.

Yes, Customized package is welcome!

Yes, would you please show me your design and request, so that I can check if the design is okay and I will get the best price for you.

We can follow your design and offer professional advice for you, no worry.  Full CMYK printing or Specific Pantone Color printing ! 

Yes, how many colors your logo will be ? If there is any photo to have a look at then we can check the cost.

Yes, sure, we accept OEM, and for custom printed packaging box, our MOQ is: ~pcs.

Production——Delivery date

According to the order quantity of styles and order time. In the off-season, 1 40HQ takes about 15-20 days. In peak season, it may take 25-30 days for a 40HQ. It's already the peak season now. We need to place the order asap so that I can help you to arrange the fastest delivery date. But if place order in busy season, need to double confirm.

we usually need 7-10 working days for delivrey time, but if you have any special or urgent order, I will try help to apply for a top urgent order with faster delivery time for you, my friend.

Could you advise the quantity of your order so that I can confirm the correct delivery date for you?

Our production time will be around 20-35 days.

As normally 10-15 working days but it depends on the order requirements! 


Yes, just tell us the QTY & address and we can check the freight for you and help to offer door to door delivery.

It's suggested to adopt Trade Assurance/ We have joined Trade Assurance Service to protect your order, so as to ensure that we deliver on time and provide quality products as required. All I need to do is to draft a Trade Assurance Order on Alibaba and then send the order link to you, by which you can confirm the order and make the payment via T/T, Credit Card or E-checking into the account of Citibank designated by Alibaba.
In short, you only need to confirm the order and make the payment, while I will be responsible for subsequent matters such as production, delivery, customs clearance and logistics.

yes, shipping by sea will be economic and it needs XX days.

In addition to some unavoidable factors, we will definitely deliver the goods within the specified delivery time. The transportation time is provided by the freight forwarding company for reference only. However, we will follow up the progress of goods transportation every day, so that you can receive the goods as soon as possible

Yes,shipping by express will be very expensive , do you have your own forwarder to deal with the shipment?


Would you please let us know the specific requirements and quantity of your order?
And if you will follow the original design of our factory or re-customize it?
We will quote you the best price according to your specific requirements and the quantity of your order.

Yes,we can fully refunded it after you place the order.

Yes, sample order accepted, sample charge will be refunded after the order.

I fully understand your point,but it's not cheap as you know,so it's not workable for a factory. We need to buy the raw material from market ,and for the small qty we need to pay 3 times for the cost ,and the worker wage ,we also need to pay 3 times for them. And pls also noted ,when you send the order ,we will return the sample fee to you, and you can deduct it from the account .

Pls kindly provide us your shipping address, samples QTY, we will check the cost including door to door for your refernce.

Sure, we would like to offer free sample to support our first cooperation, but you will still need to pay for the shipping cost US$XX. Pls understand.

Yes, sure, pls understand our sample will be charged.

The MOQ is 3 cartons.

For wholesale price,our request MOQ is 5 cartons per item. However, for retail customers or customer who try to start XXX business, we can reduce the MOQ for some items to support them. What is your plan order qty?

This production time for this item will be about 30 days, do you need the goods urgently? We have another similar item available ,is it ok for you?

Hello, we will arrange personnel to inspect all the goods before shipment.We have spot check for functional products in the middle of production, and we will carry out a second spot check when warehousing.If there is no problem with the product quality, we will arrange shipment. If there is any problem, we will not ship it.However, if the arrival customer finds the quality problem of the product, we will cooperate with him to deal with it, but we cannot return it.

Get Free Consultation

Don’t Hesitate to Contact


A301, No. 12 Xinggong Second Road, Hongxing Community, Yutang Street, Guangming District, Shenzhen





Ask For A Quick Quote

We will contact you within 1 working day, please pay attention to the email with the suffix “@lddisplay.com”